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COVID Information

Key Information for parents and teachers

Will I be able to watch my child swim?

To promote a safe distance for spectating parents, swimmers will only be allowed to be accompanied by 1 parent/guardian. We strongly advise all adult spectators to wear a face covering whilst in the swimming pool building but this is a personal choice.

Reducing social clustering

Traditionally lessons have always started on the hour or half hour. This invariably means that children and parents from up to 3 classes may all arrive and depart at the same time. In order to reduce this social clustering, we have decided to stagger the start times of classes at some of our sites. Your allocated start time can be found in your account on the Frogs & Friends app.

When should you arrive on site?

In order for our staggered approach to be an effective way of reducing social clustering, we ask that parents do not enter the swimming pool building any earlier than 5 minutes before your child's allocated lesson time. We appreciate that some parents will have more than 1 child swimming at a different time. If this is the case, you are able to enter the building 5 minutes prior to your earliest class start time and remain in the pool building until all your children have swum.

Access to changing rooms

Changing rooms are available after swimming lessons. Swimmers may use changing rooms before their lessons if they are coming straight from school. Where possible, all swimmers should be aiming to come 'swim ready.

Showers

Showers will be available for use.

Additional Measures

Some lesson times will be staggered to reduce the likelihood of clustering.

Maintaining safe site standards

Following the recent PWTAG (Pool Water Treatment Advisory Group) advice and in-line with our standard operating procedures, we are working with the facilities we use to ensure that health and safety measures are in place and adhered to. This includes:

  • 1. Frequent and regular testing of pool water quality
  • 2. Full compliance of pool water pH and disinfectant levels
  • 3. Regular pool water microbiological test carried out by specialist laboratories
  • 4. Structured cleaning regime

Staff training and competency

Frogs & Friends staff have undertaken COVID-19 training by a Swim England Tutor.

Terms & Conditions relating to refunds

When booking with Frogs & Friends you would have agreed to our terms and conditions relating to cancellations due to circumstances beyond our control. These can be found at frogsandfriends.org/terms. Our terms state:

There may be circumstances beyond our control and contemplation, in which the pool might not be available for Frogs & Friends sessions. Examples of these circumstances include (but are not limited to) damage to the pool, severe weather conditions including snow and power failures. In such a case no refund will be issued.

Pool hire is booked and paid for in full prior to the start of any new term. In addition to this, instructors and lifeguards are also contracted for each term in advance.

Where reasonably possible, Frogs & Friends will try to include an additional lesson during half term breaks or school holiday periods. However this can be in no way guaranteed.

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